TERMS & CONDITIONS
Please note once deposit is paid we will assume these terms and conditions have been read so please read them thoroughly before paying your deposit.
Deposit
A 50% deposit of the overall cost is necessary to secure your booking and is non-transferable to other days or orders. Without the deposit your booking is not secure within our diary and your order will not be processed. Please ensure all details of the cake design are decided upon before paying your deposit as the deposit secures that exact design and is non-transferable to a new design.
For stand and bouquet hire a further deposit is required. (see below).
Payment
Payments can be made via bank transfer, credit or debit card and payment link, please note there is a charge to pay via payment link or via card in store. Receipt and confirmation will be processed once payment has been received.
If payment is not received upon receipt of your invoice then please ensure you check the slot is still available before sending your initial payment.
Remaining Balance
All remaining cake balances need to be cleared 7 days prior to the delivery/collection date in order for your cake to be processed and delivered on time. If final payment is any later than 3 days this will incur loss of deposit and non-receipt of cake. You can choose to pay the balance in full at any time. The Remaining balance becomes non refundable 7 days before receipt of cake.
Please note although we try, we are not liable to send reminders for this. We advise you set a reminder to ensure this is not forgotten.
Stand Hire
A refundable deposit is required for stand and separator hire, which will be refunded in full if all items are returned within the agreed time and in the same condition as per delivery and set up.
Return must be within 24 hours of the set up time and in the same condition as per delivery and set up. Should there be any delay in this arrangement, a further hire charge will be taken from the deposit until items are returned or complete deposit is lost. An appointment needs to be made to return the cake stand between the hours of 10-2pm This appointment needs to be made prior to your cake delivery day. You are able to return stands/spacers when we are not there, but this would be left at your own risk and must be completely sealed in a bag with no risk of contamination.
Refundable Stand Deposits are as follows:
- Floral Stands + Gold base cake Stands :£100 per stand
- Floral Separators : £50 per separator
- Gold Separators : £150 per separator
- Cupcake Tower : £100
If the equipment is damaged or items are missing this will incur a complete loss of deposit.
There will be a cleaning charge of £15 per item if returned dirty. This includes buttercream and cake crumbs inside the stand. Please ensure the buttercream is wiped off the florals before returning.
It may be possible for us to collect stands and bouquets with prior arrangement, which would incur a collection charge, please discuss with us in person to obtain a quote for this.
Refunds for stand/spacer deposits will be within 48 hours of receiving and checking over the equipment. Its best to send your bank details to us beforehand in order for a quicker refund.
Cancellations
All cancellations will result in FULL loss of deposit – This applies to any and all circumstance. Any cancellations made 7 days before the cake is due will result in loss of deposit and remaining balance. (Stand hire and stand deposits are fully refundable)
For example : If payment is made in full and then the cake is cancelled 14 days prior to delivery this will result in loss of deposit but remaining balance being retuned. If cake is cancelled 7 days or less prior to receipt then this will result in loss of deposit and remaining balance.
Change of Date
Changing your order date after securing with a deposit is classed as a cancellation and therefore results in loss of deposit/remaining balance. Changing a date is subject to availability and will only be possible if our diary permits it. Please note if this option is available then the deposit is non transferable to a new cake.
Liability
Liability – We accept no liability to the cake once we have delivered, setup and quality checks have been made. Once a cake is collected and left our hands we accept no liability or responsibility. Please ensure you check the cake upon collection and report any problems before leaving the site. If you are sending someone else to collect they need to be trusted to do this also. Instructions on how to travel with your cake can be given upon request. Please ensure cake toppers and messages are all correct before taking your cake as if not brought to our attention whilst at our premises there is a high risk of this not being able to be rectified.
If you are providing your own stand for a cake that we have provided, please ensure the stand is suitable for the cake you have purchased. If we arrive to set up and the stand is deemed as unsafe by our trained staff, we will not use the stand.
Once the cake is set up by us at the chosen venue it must not be moved. If there are any special instructions for your cake set up please let us know prior to your delivery.
Flavours & Fillings
All cakes are quoted as Khalid’s vanilla sponge with strawberry jam and vanilla buttercream. Please see the flavour list for full descriptions of flavours. We provide a wide variety of flavours and fillings at an extra cost.
Tasters
We offer cupcake taster x6 for £15, these are standardly vanilla and strawberry jam and these need to be pre-booked and paid for prior to collection and can be booked most days. If you want a variety of flavours you must contact us and let us know what flavours you’d like and we can see our next availability. We advise tasters prior to booking.
Allergens
We cater for most dietary requirements. Please mention your specific dietary requirements upon enquiry as otherwise we will assume no allergies are to be taken into consideration. All cakes contain Eggs, Dairy, Wheat unless specified. Full ingredients list can be given upon request.
Delivery
Delivery – We deliver and setup nationwide, all deliveries are chargeable based on mileage from our base in Birmingham.
Deliveries outside of Birmingham incur extra charges and are subject to a minimum order cost.
Collection
If a cake is being collected from us we advise that you have adequate space for the cake to sit flat and safe driving is adhered to. If collecting tiered cakes we always advise delivery by our trained staff. In hot weather we advise the air con to be on in your cake prior to collection and for it to remain on for the remainder of your journey. We advise all cakes are refrigerated until 1-3 hours before an event depending on the weather. Please ask for further instructions if needed. Your time slot for collection must be adhered to as we are not liable if you do not turn up to collect your cake on time – we can not guarantee we will be there if you are late. We allow 15 mins after your time slot. After this there is a risk of not receiving your cake.
Online Orders
Please ensure all details you have supplied for online orders are correct and up to date. We aim to contact you within 24 hours of placing the order to confirm all details. If we are unable to get hold of you we will supply whatever you have selected/written.
If you have not selected details or provided information and we are unable to get in touch with you, we will supply the cake you have chosen in the photo.
Please note colours of florals and buttercream are subject to availability and we will supply the best match possible. The information box on each cake is for any details you wish to explain.
All online orders are to be paid in full. Cancellation of online orders will result in a loss of (50% of the overall amount + £25 admin fee) and this will be payed via bank transfer within 3 working days. If cancelling within 7 days or less then full loss of payment will be applicable, and the date will not be able to be moved. Please note this is under any circumstances.
Additionally, the other terms and conditions also apply to online bookings, once payment has been made we would assume these have been read, understood and agreed with.
Mugs and Aprons
To preserve the life and quality of the apron they should be washed on cold and ironed inside out.
If your item arrives damaged, please contact us within 24 hours with photo evidence to resolve the issue and offer a replacement item. No refunds on these items, exchanges, or credit notes available in the case of damaged items.